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Payment - Shipping

TERMS OF TRADE: The technical specifications of products on our site may be changed without prior notice. 

 

Payment can be made in the following ways

Credit Card

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When entering your card details, the bank binds and does not initially charge the amount of your order. Your credit card is charged at the time of invoicing so that no problems are created throughout the process. To ensure the absolute security of electronic credit card transactions, these are done through the security system of Eurobank Bank which offers:

• Guarantee of transactions security with the cooperation of the international companies VERISIGN - MICROSOFT - VISAINTERNATIONAL - MASTERCARD.
• Certified service from Visa International for e-commerce via the Internet (Electronic Commerce Indicator Certified)

 

Deposit in the company's account

If you do not have a credit card or you cannot be at home to receive your products, you can pay for your order through your bank account. For your best service, please give the bank your Name and Order Number as a reason. Then please send the proof of deposit via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

The bank accounts to which you can deposit money are as follows:

National Bank of Greece
Bank Account Number: 114/470 198-42
IBAN: GR2401101140000011447019842

EUROBANK
Bank Account Number: 00260 320 240 2000 61340
IBAN: GR4402603200000240200061340

PIRAEUS
Bank Account Number: 5147084462011
IBAN: GR8001721470005147084462011

ALPHA BANK
Bank Account Number: 135 00 232 000 2077
IBAN: GR5301401350135002320002077

* In order to avoid any additional charges, deposit the amount of money directly to the cooperating banks (Piraeus Bank - Eurobank - AlphaBank). In no case is dermagenetic.gr charged for the transfer that a user can choose through the webbanking service from any bank.
* In case the deposit is made by a different bank, the payment in the system of dermagenetic.gr can be seen up to 48 hours later.
* The accounts are under the name "ABACOSM LTD".
* If the deposit by the customer in the account of the company dermagenetic.gr is not made within 3 working days the order is canceled.

 

Cash on delivery (cost € 5.00). For orders over € 100 there is no cash on delivery cost.

The products are sent by courier and you pay the price upon receipt.

 

Paypal

 

Shipment Terms & Conditions

Shipments to Greece

• Orders over one hundred euro (100€) are delivered without shipping costs.
• Orders under one hundred euro (100€), are delivered with shipping cost charge only five euro (5€).
• Products in stock are dispatched by courier within 1-3 working days from the day the order is placed, if the order is made by 16:00 p.m. In case of unavailable products, the wait time can be 3-4 business days. We will inform you by e-mail or by phone call for the status of your order.
• The unavailable products are shipped as soon as they become available.
• Orders are dispatched and delivered on working days, Monday to Friday between 09:00 a.m. to 17:00 p.m.

Shipments for Cyprus

• Products are dispatched by courier and the delivery charge is twenty euro (20€). If order exceeds 140€ then there is not delivery cost charged.
• Products in stock are dispatched within 1-3 working days from the day the order is placed, if the order is made by 16:00 p.m. In case of unavailable products, the wait time can be 3-4 business days. We will inform you by e-mail or by phone call for the status of your order.
• The unavailable products are shipped as soon as they become available.
• Orders are dispatched and delivered on working days, Monday to Friday between 09:00 a.m. to 17:00 p.m.

Shipments Worldwide

• For shipments abroad you cannot paid upon delivery.
• Please contact us for the exact delivery cost.
• Deliveries abroad are made once orders have been paid in full.
• If order exceeds 190€ then there is not delivery cost charged.


- Upon completion of your order, we will automatically send you an email with your order details.
- For areas that express delivery is not available, areas that are not easily reached and pay upon delivery option, the customer will be notified by email or by phone for additional charges.
- Orders made by the same customer, will be merged into one shipment with the corresponding delivery charges, pay upon delivery and extra shipping due to weight-volume charges.

ATTENTION

1. All the above prices include VAT.
2. Orders without valid information such as: full name, address, postal code, phone number will immediately canceled and no delivery will be made.
3. Photos of some products may be different from the packaging received because such changes in their branding are frequent.

 

Return Policy

1. Product returns
• In case of error of our company. We fully refund the money corresponding to the value of the order and shipping costs.
• In case any mistake is not made by our company, no money is returned and the products can only be changed with others that the customer wishes. In this case the change is accepted by our company only if the products are intact and unused and the customer is charged with the additional costs of the new shipment *.
• In the event that the products you have received have exceeded the expiration date, we will refund you in full the amount corresponding to the value of the order and the shipping costs.
• In the event that the product has a defect and is covered by a warranty, replacement is made in consultation with the company.
• Returns are accepted by appointment and only if the products are unused and in their original condition and after first passing the inspection of the return department.
• During the receipt of the parcel, the customer is obliged to check the products before opening or using them. If a product is not in its original state it cannot be returned.
• Refunds will be made within 30 days of the return and receipt of the products by our company.
• To refund your money you must tell us the account which you want the deposit be made to. Returns require a retail receipt. In case of issuance of an invoice, the return must be made with a delivery note.
• In case the return is not made within the period of fourteen (14) calendar days from the day of their receipt or some of the conditions of return are not met, our company has the right not to accept the products and not to proceed with replacing them.
• In case the payment was made by credit card, the transaction will be canceled and the credit card will be updated accordingly.
• Before returning the product you should contact the return department of our company.

2. Product Return Process
Product sending. If there has been a previous phone call to the return department of our company, you pack and send the package with the product with our cooperating courier company. In the package you will have placed a note in which you inform us of the problem that has arisen with the returned product if of course the product meets the return conditions. In case the package arrives and it is proved that the return conditions are not valid, the product will not be accepted as explained in detail above. It will be returned to the customer and the shipping costs will be borne by him.

The address to which the products will be returned is: Itis 22, Athens Ilioupoli PC 16344
In any case, change is not possible without the sales receipt.

3. Cancellation of orders
• You can cancel your order, if you wish, free of charge, provided that the products have not been shipped from our store and within 8 working hours (working hours are considered the opening hours of the physical store).
• If the deposit by the customer in the account of the company of our company is not made within 3 working days the order is canceled.
* Shipping costs in case of return or change of products and while it is not a mistake of our company amount to € 5.00 for additional cash on delivery